Why & How You Should Define Your Brand Voice
Every blog, social media post, advertisement and mailer is a vehicle for your brand voice.
Your overall voice and messaging are key to how consumers (both old and new) see you, how your company is perceived and how recognizable you are among your competitors.
But when your marketing department is small or dispersed, this is often one of the first things that’s overlooked. It shouldn’t be.
Why does a brand voice matter? A strategic and consistent voice gives you credibility and recognition. It’s also an opportunity to reinforce your brand’s beliefs. When you dial in on the right tone of voice, your content will become more effective as it creates a parallel experience between company values and brand messaging.
If you don’t know what your brand voice is, we recommend going through this process:
Since you’ve already shared, created and used content, consider gathering a solid sample of what you have from a variety of platforms. Sort through them and find what worked well, what your audience reacted to, and what you enjoyed writing. It will eventually become a collection of pieces that embodies the brand voice you want.
The next step? Define your brand voice in a few words. Talk about common themes within your best pieces. The Content Marketing Institute asks, if your brand were a person, how would you describe its personality to someone? How do your brand’s personality traits make you different? Take your audience into consideration here, too: What will resonate with them?
Some examples include:
Next, write some do’s and don’ts based on these adjectives. For example, if you’re going to be casual, do be playful but don’t use jargon. This list will help your team maintain uniformity when writing copy for everything from social media posts to email blasts. When you start to document your brand voice guidelines, you will identify opportunities and gaps, ensure consistency and maintain a uniform tone in your content.